Shipping policy

Shipping Policy

Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day

Shipping Methods & Estimated Delivery Times

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and a link to monitor your shipment in real time.

Late or Missing Deliveries

If your order has not arrived within the estimated timeframe, please follow these steps:

1. Check your tracking information using the link provided in your shipping confirmation
2. Contact the carrier directly with your tracking number for the latest update
3. Reach out to us at helloplaceplace@gmail.com if the issue remains unresolved — please include your order number
   
   

   We will investigate and work with the carrier to locate your package. If the item is confirmed lost, we will offer a replacement or refund at our discretion.

   Damaged Items Upon Arrival

   If your item arrives damaged, please:

   • Take clear photos of the damaged packaging and item
   • Contact us within 7 days of delivery at helloplaceplace@gmail.com 
   • We will arrange a replacement or refund as appropriate